Terms of Service

These Terms of Service (the "Terms") govern your access to and use of layoffhq.com and the Layoff HQ deadline tracking and decision-support service (the "Service"), provided by SIXTWENTYESSE LLC, a Texas limited liability company doing business as Layoff HQ ("Layoff HQ," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. What We Are and What We Are Not

Layoff HQ is a deadline tracking and decision-support tool for laid-off professionals in the United States. We track time-sensitive deadlines that affect you after a layoff, run calculations on financial decisions, and remind you when action is required.

For decisions that may have legal, financial, or tax consequences, you should consult licensed professionals. The Service is intended to help you organize and understand options. Decisions are yours alone.

2. Eligibility

You may use the Service only if:

• You are at least 18 years of age
• You are a resident of the United States
• You have legal authority to enter into a binding agreement
• Your use complies with these Terms and applicable law

The Service is not directed to residents of the European Union, the United Kingdom, or other jurisdictions outside the United States, and we do not represent that the Service is appropriate or available for use outside the United States.

3. Plans and Payment

We offer two plans:

• 6-Month Plan: $89, one-time payment. Provides access to all nine Service capabilities for six months from your last day worked.
• 12-Month Plan: $139, one-time payment. Provides access to all nine Service capabilities, plus the runway calculator, 90-day Plan B trigger, reference letter templates, "what's normal" guides, and second severance review, for twelve months from your last day worked.

Both plans are one-time purchases. There are no automatic renewals or recurring charges.

Payment is processed by Stripe. By providing payment information, you authorize us (through Stripe) to charge the amount due. Prices are in U.S. dollars and exclude any applicable taxes, which are your responsibility.

You can find current pricing, plan features, and any promotional terms at layoffhq.com/pricing.

4. Access, Accounts, and the Portal

We do not require account creation with usernames and passwords. Instead, we send a unique magic link with each email we send you. You can click that link to access and update your information through the customer portal.

Magic links expire 24 hours after issuance for security reasons. If your link has expired, request a new one through the email address on file or by contacting hello@layoffhq.com.

You are responsible for:

• Keeping your email account secure
• Not forwarding magic links to others
• Notifying us promptly if you suspect unauthorized access

You may not share your access with others. The Service is licensed to you for your individual use only.

5. Acceptable Use

When using the Service, you agree NOT to:

• Use the Service for any unlawful purpose
• Reverse engineer, decompile, or attempt to extract source code or training data
• Scrape, mine, or otherwise harvest data from the Service
• Interfere with or disrupt the Service, including by attempting to overwhelm our infrastructure
• Use the Service to harass, defame, or harm others
• Submit false information or impersonate another person
• Resell or redistribute the Service or any output from it
• Use the Service in connection with a competing product or service
• Use the Service if you are an employee, contractor, or agent of a competing service for purposes related to that competition

We reserve the right to suspend or terminate access for violations of this section.

6. Your Content

When you submit information to the Service (including your inputs, severance documents, and updates), you retain ownership. You grant us a limited license to use that information solely for the purpose of operating the Service for your benefit.

You represent that you have the right to share whatever information you submit, including any documents you upload.

We do not use your individual content to train artificial intelligence models, and we do not share it with third parties except as described in our Privacy Policy.

7. Our Content

The Service, including its design, code, content, calculations, methodologies, and educational materials, is owned by Layoff HQ and protected by copyright and other intellectual property laws.

You may use the Service for your own personal purposes during your active plan. You may not copy, redistribute, or build derivative products based on our content.

The Tuesday weekly digest, blog posts, and other educational content are provided for your personal use. You may share excerpts with attribution to layoffhq.com but may not republish entire articles without written permission.

8. AI-Generated Analysis

Some Service features, including severance agreement analysis and decision modeling, use artificial intelligence (AI) to process your inputs and generate suggestions.

You acknowledge and accept the following:

• AI output is an estimate, not advice. Calculations and analysis are based on the information you provide and on general rules. They may not capture your full situation.
• AI may make errors. While we work to minimize errors, you should not rely on AI output as the sole basis for important decisions.
• For consequential decisions (legal claims, large financial decisions, tax filings), consult a licensed professional. The Service supplements professional advice; it does not replace it.
• We do not guarantee the accuracy, completeness, or timeliness of AI-generated content.

9. Refund Policy

See our separate Refund Policy. In summary: you may request a full refund within 14 days of purchase if you are not satisfied. Refund details, exceptions, and procedure are described in the Refund Policy.

10. Service Changes and Availability

We may modify, suspend, or discontinue all or part of the Service at any time. If we make material changes that reduce the value of your active plan, we will notify you and offer a prorated refund for the unused portion.

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance, technical issues, or third-party outages (Stripe, Twilio, Resend, and others) may temporarily affect the Service.

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to internet outages, third-party service failures, natural disasters, government actions, or labor disputes.

11. Disclaimers

The Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will meet your specific needs or expectations
• The Service will be error-free or uninterrupted
• Calculations or recommendations will be accurate or applicable to your situation
• Information from third-party sources (including government databases) will be current or correct
• Use of the Service will result in any specific outcome (such as receiving severance, exercising equity correctly, or filing taxes correctly)

You are responsible for your decisions. The Service helps you organize and understand options. The decisions and their consequences are yours.

12. Limitation of Liability

To the maximum extent permitted by law:

Our total liability to you for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim. For most users, this is between $89 and $139.

We are not liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Lost profits, lost wages, or lost opportunities
• Damages resulting from your reliance on Service output
• Damages resulting from your decisions, even if those decisions were informed by Service output
• Damages resulting from third-party services (Stripe, Twilio, Resend, Anthropic, Airtable, Netlify, government agencies, and others)
• Damages resulting from your failure to act on deadlines we tracked

These limitations apply even if we have been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow certain limitations. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Layoff HQ, its founder, and its contractors from any claim, loss, or damage (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or third-party right
• Information you submit through the Service

14. Termination

You may terminate your use of the Service at any time. If you terminate within 14 days of purchase, you may be eligible for a refund per our Refund Policy.

We may terminate or suspend your access to the Service if:

• You violate these Terms
• We are required to do so by law
• The Service is discontinued

Upon termination, your access ends immediately. We will retain your information per the retention schedule in our Privacy Policy.

Sections of these Terms that by their nature should survive termination (including disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

15. Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.

We encourage informal resolution of any dispute. If you have a concern, please email legal@layoffhq.com first. We will work in good faith to resolve it.

If informal resolution fails, any dispute will be resolved in the state or federal courts located in Fort Bend County, Texas, and you and Layoff HQ each consent to the personal jurisdiction of those courts.

Each party waives any right to a jury trial.

You agree that you may only bring claims in your individual capacity, not as a plaintiff or class member in a class action or representative proceeding.

16. SMS Messaging

If you opt in to SMS notifications during account setup by checking the SMS consent box and providing a U.S. mobile phone number, you agree to receive recurring text messages from Layoff HQ. Messages are categorized as deadline reminders, rule-change alerts, service-ready notifications, plan-status alerts, and other time-sensitive information that may affect your transition. Frequency varies based on your active deadlines.

You can opt out any time by replying STOP to any Layoff HQ text, by emailing support@layoffhq.com, or, once your portal is live, by toggling SMS off in your account settings. Reply HELP for help. Message and data rates may apply per your wireless carrier; Layoff HQ does not charge a separate fee for SMS. Carriers are not liable for delayed or undelivered messages.

For complete details, see our SMS Terms, which are incorporated into these Terms by reference. If there is any conflict between these Terms and the SMS Terms regarding SMS-specific matters, the SMS Terms control.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify active users by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance.

If you do not agree to the updated Terms, you may stop using the Service and request a refund of any unused portion of your plan.

18. Contact

For questions about these Terms:

• Email: hello@layoffhq.com

19. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Layoff HQ regarding the Service. They supersede any prior agreements or communications.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.