Refund Policy

We want you to be confident in your purchase.

1. 14-Day Money-Back Guarantee

This applies to:

• 6-Month Plan ($89, one-time): full $89 refund within 14 days
• 12-Month Plan ($139, one-time): full $139 refund within 14 days

2. How to Request a Refund

To request a refund, send an email to billing@layoffhq.com with:

• The email address you used at checkout
• The date of purchase

You do not need to provide a reason. You do not need to fill out a form. A short email is enough.

We aim to process refund requests within 2 business days. The refund will be issued to your original payment method via Stripe. Depending on your bank, the refunded amount typically appears in your account within 5 to 10 business days.

3. What the Refund Covers

A full refund returns the entire purchase price you paid. We do not deduct fees or processing costs.

After your refund is issued:

• Your access to paid features ends
• Your Decision Calendar records are deleted within 30 days
• Severance documents you uploaded are deleted within 7 days
• You can still receive the free Decision Calendar preview if you wish

4. After the 14-Day Window

After 14 days from purchase, we generally do not issue refunds. However, if any of the following happens, please contact us:

• The Service fails to function as described and we cannot resolve the issue
• We make a material change to the Service that significantly reduces what you paid for
• You experienced a technical issue that prevented you from using the Service during your 14-day window

In these cases, we will work with you in good faith to resolve the situation, which may include a full or partial refund or extending your plan.

We do not issue refunds for:

• Failure to use the Service (the calendar exists whether you check it or not)
• Disagreement with calculations or recommendations after the 14-day window
• Outcomes of decisions you made (we provide information; decisions are yours)
• Job offers received during your plan window (you keep the full benefit of the Service through its expiration regardless)

5. Chargebacks

If you have a concern about a charge, please contact us first at hello@layoffhq.com. We will respond promptly and refund eligible requests.

Filing a chargeback with your card issuer without contacting us first may result in suspension of your access until the dispute is resolved. We reserve the right to provide your card issuer with documentation showing the legitimacy of the charge in response to a chargeback dispute.

6. Promotional or Discounted Purchases

Promotional or discounted purchases follow the same 14-day cancellation window. The refund amount is the actual price you paid, not the regular list price.

Hardship or sliding-scale arrangements (if offered) are also covered by the same 14-day cancellation window.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the effective date of the new policy. The policy in effect at the time of your purchase governs your refund rights for that purchase.

8. Contact

For refund requests or questions:

• Email: hello@layoffhq.com

We respond to refund requests within 2 business days. If you have not received a response within 3 business days, please email again. Your message may have been caught by a spam filter.